"In our grief we were not thinking clearly and Cesar Gutierrez our counselor and director guided us thru the entire process. He did not rush us, he covered things we did not think of at the time. Cesar patiently answered questions and concerns repeatedly either thru emails, text or phone calls. Communication and follow up after the service was greatly appreciated."
"Elizabeth Torres was wonderful and so helpful in answering all our questions and concerns. Thank you so much!"
"Elizabeth Torres was wonderful. She took care of us when I was really stressed out."
"I would like to take this opportunity to let all of you know how much we appreciate your caring, competent, and remarkable attention that you exercised on our behalf at Heritage-Dilday Mortuary Services after the passing of my father, George J. We could not have possibly asked for anything more when it came to taking care of the necessary, emotionally difficult, arrangements at a time in our lives when someone so near and dear to us has passed away. Your experienced and kind capabilities certainly eased our burden greatly during our time of loss. As a result, along with the fact that dad lived an exemplary life for which there are no regrets, all of you at Hertiage-Dilday made the process of saying goodbye to dad so much easier, much less sorrowful, and so dignified. With your help we got dad sent off right......down to the most intitmate detail. We couldn't be more satisfied with our choice of having Heritage-Dilday manage dad's mortuary services.
We want to name everyone at Heritage who had a direct hand in helping us with dad's memorial services. Each and every one of you were very pleasant, helpful, caring, and competent. So, many thanks to you, Cesar, Elizabeth, Courtney, and Bridget. We will never forget the exceptional and wonderful services, and kindnesses, that all of you afforded us during a most difficult time in our lives. You all took the sting out of an otherwise sorrowful process and added some bright and warm light to an otherwise dark episode in our lives. Dad is now resting at peace, and our remebrances of managing dad's burial wishes will be pleasant ones, even bringing a smile to our faces. Again, we cannot thank all of you enough for this."
"Cesar made my situation bearable with his kindness and compassion concerning the loss of my son. I was very pleased with Cesar's willingness to help me make the arrangements."
"I believe you guys did an amazing job. Your services made our day easier to deal with."
"They went above and beyond their job for us that horrible day. And we thank you."
"I appreciated all of the options for the services. We were offered and accepted a military service including the flag, color guard, and the playing of Taps. I didn't know it was an option and I HIGHLY recommend it for any veterans' family."
"Cesar did a great job!"
"Cesar was wonderful to work with from start to finish. Thank you for making this difficult time easier for all of us."
"Overall, our experience was personable, stress-free with arrangements. The staff was amazing."
"Your support and helpful suggestions made my stressful time less anxious and more peaceful."
"The level of compassion and professionalism that Cesar Gutierrez showed our family, will be a source of comfort that we will look back on when we remember this most terrible time. Cesar treated my son like a family member and this meant so much to us. He personally transported my sons body down from Walnut Creek to Huntington Beach."
“Sincerity; lots of patience”
“Cesar and his colleagues provided exceptional customer service and made our experience quite pleasant and stress-free under the circumstances, the pandemic, and considering the short-time and notice we were dealing with. Amazing team to say the least. Very nice, understanding, patient, and clear.”
“Cant thank you all enough. You helped our family navigate through this difficult time with tremendous support and we appreciate it.”
“It was a great comfort to have Cesar, his staff and the carriage driver taking such excellent, respectful care of my mother and our family. The memorial room was lovely and the live streaming of mom’s service was a wonderful option for those who couldn't attend her memorial due to Covid-19 or other circumstances. The flowers from the florist associated with Heritage were stunning. Our family appreciates everything Heritage Memorial did.”
“Joe drove my dads body/casket to the cemetery. He was really kind and thoughtful, and made my experience with such a sad occasion less stressful. He was terrific and helped me deal with everything for the burial. Also, the two men who came and picked up my fathers body were incredibly respectful.”
“Thank you for guiding us through this. The streaming feature was very much appreciated by our family/friends.”
“Due to the circumstances, it was better than expected once we found your funeral home. Y’all are amazing!”
“Thanks again for helping us during the challenging times! We will remember your amazing service.”
“It went remarkable easy, considering quarantine measures and long-distance arranging.”
“My experience was as pleasant as possible during this VERY difficult time.”
“Corey, our director was informative and thorough. He guided us through the process with great patience and understanding.”
“We are very grateful to you, Corey and to Patricia and Joe and all at St. Wilfred of York as well as Rev. Phil for the outstanding service and support we received!”
“Everything was beautiful and service went smoothly. Having a well educated staff really helped us to navigate. Thank you!”
“You made my husband’s funeral easy for us by doing everything for me.”
“For such a terrible experience of losing my wife of 47 years, your funeral home showed an extreme amount of respect to my wife, myself and family, I cant thank you enough.”
“Everything was perfect and our family was so happy how it all turned out. Everyone was very helpful the day of the memorial”
"The team was great. Calming and in control. Listened well and was not over sold. Very accommodating, very knowledgeable. Well put together and sincere. Thank you."
“Your service made this difficult time go very smoothly without any unexpected difficulties.”
“Lovely, helpful people. I recommend Heritage-Dilday to everyone I know.”
“You did a fantastic job, thank you.”
“Danielle was excellent in walking us through the process. She went above and beyond in finding solutions to overcoming some obstacles we encountered."
“Excellent experience - very caring and patient staff with a great attention to planning and detail. No complaints!”
“Andy provided fantastic service and care! He was equal parts personable and professional. He provided the highest level of care and guidance during an obviously difficult time. Thank you!”
“Danielle was so personable and concerned about every detail that I brought up. It was a pleasure working with her.”
“Danielle, Andy, and Joe were all so wonderful to work with during this difficult time. They treated our father with such respect and dignity, and made everything about the arrangements so easy. Danielle made the most moving DVD tribute, and Heritage-Dilday was responsive to our needs day and night. Thank you!!”
"Don't lose Elizabeth--she is/was great."
"Elizabeth was excellent, patient, and knowledgeable. She made everything comfortable and seamless. Love her. Thank you so much!!!"
“Danielle was so caring and thoughtful throughout the whole experience. Her attention to detail was excellent. I highly recommend Danielle and Heritage.”
“Andy was superb in handling the services for my wife.”
"The staff was amazing and made it so helpful."
“I was totally happy with services provided and especially satisfied with Andy’s handling of the entire funeral.”
“My son passed away 12/5/18 at 24 yrs. My heart was and is shattered. Andy went above and beyond to make sure everything from my viewing to cremation, to my well being to talk to Romy about my loss. The whole situation had made it easier to deal with. Outstanding staff. Thank you Andy and Romy.”
"Susan Robinson was wonderful and kind. Our family thanks her."
“Such kind and caring people! Great service to us. Very comforting and complete. They go beyond and above your needs.”
“Very caring staff. Walked us through step by step and coordinated with Veteran's cemetery seamlessly.”
“I’m so glad that Rev. Philip McGovern presided over the service. Danielle did an excellent job to help us through the planning”
You exceeded our expectations. Thank you so much!
I have and will continue to refer others to you. I've been very pleased with your services and all of your personnel.
We handled my father's passing through Heritage, and they were fantastic throughout the whole process. They were polite and understanding, and did everything that they were supposed to in a timely manner. Andy even obtained a burial flag (on short notice) for my dad since he was a veteran. I went back to Andy 6 months later to ask him to transfer my father's ashes into a flag case urn that I had purchased elsewhere. Not only did he transfer the ashes for me (at no charge), he re-folded the flag for me several times until it was perfect (he insisted that it be perfect), and he helped me get the name plate on straight and evenly. Now my dad has a dignified resting place. It's a morbid business, but when you have to deal with it (as we all do sooner or later), Heritage makes it easier to get through with their professional service.
My husband and I have been associated with Heritage Memorial for the past three years. Our first contact was with Shirley Lain. She helped us make our final arrangements. We actualy met with her twice. The first time she gave us all the information we needed to make an informed decision and then second time was to make the final arrangements. Ms. Lain is so warm and caring. She is knowledgable in her field and makes sure she answers all your questions. Once we decided what we needed, so made it wasy to get everything completed. She also encouraged us to make sure our wills were in order. I highly recommend Shirley Lain and Heritage Memorial to anyone who would like to get all their final arrangements made in advance. Thank you for all you assistance in this matter.
We are always interested in hearing from the families that we serve. Please take a moment to let us know how well we served you in your time of need. We very much appreciate your feedback.