"Having a pre-arranged funeral plan made the arrangement process less stressful."
"Elizabeth was very professional and helpful in helping pick out the urn and the inscription I chose. Kept in contact throughout the process."
"Very easy, no problems."
"Elizabeth was patient and attentive to our request."
"Everyone was outstanding. Just keep doing what you're doing. You made it very easy. Every step from start to finish was excellent. Very caring and professional."
"Cesar was patient and caring throughout the arrangement process."
"Excellent all around. Cesar Gutierrez did everything required"
"All my friends and family were impressed! Thank you!"
"Cesar at the Huntington Beach office did a great job. Jack Dilday was a friend, very nice man, and a long time customer of our company."
"I'm writing here to show
my appreciation for the service I received
at your business. When I was just four I
attended my first funeral. It was for my
sister and it was held at your location
back in 1976. Since then, my parents
have used your business for relatives
over the years and in 2019 my father and
I required your services again, this time
for my mother, Leslie T. It was a
hard fought battle my mother had near
the end, we walked through the funeral
process somewhat in a daze. It wasn't
until months later after sorting through
all the 'other' challenging aspects that
we realized just how easy our interaction
was with Heritage-Dilday. It was clear
then, we didn't have to due much of
anything, our contact took care of every
detail. Our contact, Elizabeth Torres, was
everything you could want in a person in
a time of grief and need. We went on our
way as you have to do eventually and life
went on. Last August, my father George
T. died suddenly without any
warning what so ever. It was a massive
shock to the family. Unlike with my
mother's situation, we had no warning,
no time to think of the next steps,
nothing but a phone call. From the
moment I had to start dealing with
'everything' I knew I had to start with
Heritage-Dilday. It took me two hours to
drive to Huntington Beach, when I got
there I called H-D immediately. Although
I heard during the pandemic memorial
services where backed up, I was greeted
with a calm voice that said they would
pick up my father in one hour and a half,
they where there in forty-five minutes!
That was the beginning of many quick,
professional and just 'easy' steps that
where performed by your company. After
that day, the only person I dealt with was
Elizabeth Torres. I wouldn't have wanted
it any other way! She took care of
everything. Unlike when my mom died,
my father wasn't here to help, but
Elizabeth was. Be it our questions in the
beginning of what to do or choices in
urns at the end, it was always dealt with
by Elizabeth; quickly, professionally and
most importantly with a feeling that she
actually cared that we got what we
wanted and had no concerns or issues
that were not answered. With any loss,
there is always concerns you will not be
level headed to make the best decisions
regarding your loved ones, that is not the
case working with H-D and especially
Elizabeth Torres. Sitting back now, I can
honestly say I can not think of one thing,
one situation, one issue that I wasn't
completely satisfied with. I look back and
realize it was easy because I wasn't
dealing with a corporation, I was dealing
with a kind, thoughtful person who went
out of her way to make everything just
right in our time of need; Thank you H-D
and Thank you Elizabeth Torres."
"It was a very good experience during a difficult and horrible time in our lives. Thanks for everything!"
"You were all wonderful! Keep up the great work."
“Very good choices in merchandise and service options”
“Cesar was very helpful. He offered very good ways to personalize the service.”
“Elizabeth was very patient and helpful. Cost of the funeral services were less than expected.”
“We chose this funeral home because of a previous service. Cesar was very helpful. “
“Thanks for outstanding service. Everyone was very professional and very caring with our family.”
“Thank you Elizabeth!”
“My mother told us to use Heritage. Services were very good and I would recommend this funeral home to others in need.”
“Cesar was caring and patient”
“Very good appearance and care of our loved one.”
“I appreciated that I was able to start the funeral arrangements via the phone and a family member. This relieved some of my stress.”
“Very good attention to detail with arrangements.”
"The director, Corey Karl, is very accommodating which made it easier for me to navigate the process at the most difficult time of my life. I truly appreciate his kindness and care."
"The total cost of the funeral services were less than expected. The attention to detail with the arrangements was very good. Elizabeth Torres was patient and caring throughout making the funeral arrangements."
"Overall good customer service."
"Cesar Gutierrez was caring, knowledgeable, and helpful during the arrangement process."
"The appearance and care for our loved one was very good. I would recommend Heritage-Dilday to others in need."
"The attention to detail with arrangements was good as well as the choices in funeral service options."
"You guys are amazing! I'm so very thankful for all you did! Corey and the rest of the staff warmed my heart!"
"Good service, friendly staff. I would recommend this funeral home to others in need."
"Everything went as planned. Thank you."
"In our grief we were not thinking clearly and Cesar Gutierrez our counselor and director guided us thru the entire process. He did not rush us, he covered things we did not think of at the time. Cesar patiently answered questions and concerns repeatedly either thru emails, text or phone calls. Communication and follow up after the service was greatly appreciated."
"Elizabeth Torres was wonderful and so helpful in answering all our questions and concerns. Thank you so much!"
"Elizabeth Torres was wonderful. She took care of us when I was really stressed out."
"I would like to take this opportunity to let all of you know how much we appreciate your caring, competent, and remarkable attention that you exercised on our behalf at Heritage-Dilday Mortuary Services after the passing of my father, George J. We could not have possibly asked for anything more when it came to taking care of the necessary, emotionally difficult, arrangements at a time in our lives when someone so near and dear to us has passed away. Your experienced and kind capabilities certainly eased our burden greatly during our time of loss. As a result, along with the fact that dad lived an exemplary life for which there are no regrets, all of you at Hertiage-Dilday made the process of saying goodbye to dad so much easier, much less sorrowful, and so dignified. With your help we got dad sent off right......down to the most intitmate detail. We couldn't be more satisfied with our choice of having Heritage-Dilday manage dad's mortuary services.
We want to name everyone at Heritage who had a direct hand in helping us with dad's memorial services. Each and every one of you were very pleasant, helpful, caring, and competent. So, many thanks to you, Cesar, Elizabeth, Courtney, and Bridget. We will never forget the exceptional and wonderful services, and kindnesses, that all of you afforded us during a most difficult time in our lives. You all took the sting out of an otherwise sorrowful process and added some bright and warm light to an otherwise dark episode in our lives. Dad is now resting at peace, and our remebrances of managing dad's burial wishes will be pleasant ones, even bringing a smile to our faces. Again, we cannot thank all of you enough for this."
"Cesar made my situation bearable with his kindness and compassion concerning the loss of my son. I was very pleased with Cesar's willingness to help me make the arrangements."
"I believe you guys did an amazing job. Your services made our day easier to deal with."
"They went above and beyond their job for us that horrible day. And we thank you."
"I appreciated all of the options for the services. We were offered and accepted a military service including the flag, color guard, and the playing of Taps. I didn't know it was an option and I HIGHLY recommend it for any veterans' family."
"Cesar did a great job!"
"Cesar was wonderful to work with from start to finish. Thank you for making this difficult time easier for all of us."
"Overall, our experience was personable, stress-free with arrangements. The staff was amazing."
"Your support and helpful suggestions made my stressful time less anxious and more peaceful."
"The level of compassion and professionalism that Cesar Gutierrez showed our family, will be a source of comfort that we will look back on when we remember this most terrible time. Cesar treated my son like a family member and this meant so much to us. He personally transported my sons body down from Walnut Creek to Huntington Beach."
“Sincerity; lots of patience”
“Cesar and his colleagues provided exceptional customer service and made our experience quite pleasant and stress-free under the circumstances, the pandemic, and considering the short-time and notice we were dealing with. Amazing team to say the least. Very nice, understanding, patient, and clear.”
“Cant thank you all enough. You helped our family navigate through this difficult time with tremendous support and we appreciate it.”
“It was a great comfort to have Cesar, his staff and the carriage driver taking such excellent, respectful care of my mother and our family. The memorial room was lovely and the live streaming of mom’s service was a wonderful option for those who couldn't attend her memorial due to Covid-19 or other circumstances. The flowers from the florist associated with Heritage were stunning. Our family appreciates everything Heritage Memorial did.”
“Joe drove my dads body/casket to the cemetery. He was really kind and thoughtful, and made my experience with such a sad occasion less stressful. He was terrific and helped me deal with everything for the burial. Also, the two men who came and picked up my fathers body were incredibly respectful.”
“Thank you for guiding us through this. The streaming feature was very much appreciated by our family/friends.”
“Due to the circumstances, it was better than expected once we found your funeral home. Y’all are amazing!”
“Thanks again for helping us during the challenging times! We will remember your amazing service.”
“It went remarkable easy, considering quarantine measures and long-distance arranging.”
“My experience was as pleasant as possible during this VERY difficult time.”
“Corey, our director was informative and thorough. He guided us through the process with great patience and understanding.”
“We are very grateful to you, Corey and to Patricia and Joe and all at St. Wilfred of York as well as Rev. Phil for the outstanding service and support we received!”
“Everything was beautiful and service went smoothly. Having a well educated staff really helped us to navigate. Thank you!”
“You made my husband’s funeral easy for us by doing everything for me.”
“For such a terrible experience of losing my wife of 47 years, your funeral home showed an extreme amount of respect to my wife, myself and family, I cant thank you enough.”
“Everything was perfect and our family was so happy how it all turned out. Everyone was very helpful the day of the memorial”
"The team was great. Calming and in control. Listened well and was not over sold. Very accommodating, very knowledgeable. Well put together and sincere. Thank you."
“Your service made this difficult time go very smoothly without any unexpected difficulties.”
“Lovely, helpful people. I recommend Heritage-Dilday to everyone I know.”
“You did a fantastic job, thank you.”
“Danielle was excellent in walking us through the process. She went above and beyond in finding solutions to overcoming some obstacles we encountered."
“Excellent experience - very caring and patient staff with a great attention to planning and detail. No complaints!”
“Andy provided fantastic service and care! He was equal parts personable and professional. He provided the highest level of care and guidance during an obviously difficult time. Thank you!”
“Danielle was so personable and concerned about every detail that I brought up. It was a pleasure working with her.”
“Danielle, Andy, and Joe were all so wonderful to work with during this difficult time. They treated our father with such respect and dignity, and made everything about the arrangements so easy. Danielle made the most moving DVD tribute, and Heritage-Dilday was responsive to our needs day and night. Thank you!!”
"Don't lose Elizabeth--she is/was great."
"Elizabeth was excellent, patient, and knowledgeable. She made everything comfortable and seamless. Love her. Thank you so much!!!"
“Danielle was so caring and thoughtful throughout the whole experience. Her attention to detail was excellent. I highly recommend Danielle and Heritage.”
“Andy was superb in handling the services for my wife.”
"The staff was amazing and made it so helpful."
“I was totally happy with services provided and especially satisfied with Andy’s handling of the entire funeral.”
“My son passed away 12/5/18 at 24 yrs. My heart was and is shattered. Andy went above and beyond to make sure everything from my viewing to cremation, to my well being to talk to Romy about my loss. The whole situation had made it easier to deal with. Outstanding staff. Thank you Andy and Romy.”
"Susan Robinson was wonderful and kind. Our family thanks her."
“Such kind and caring people! Great service to us. Very comforting and complete. They go beyond and above your needs.”
“Very caring staff. Walked us through step by step and coordinated with Veteran's cemetery seamlessly.”
“I’m so glad that Rev. Philip McGovern presided over the service. Danielle did an excellent job to help us through the planning”
You exceeded our expectations. Thank you so much!
I have and will continue to refer others to you. I've been very pleased with your services and all of your personnel.
We handled my father's passing through Heritage, and they were fantastic throughout the whole process. They were polite and understanding, and did everything that they were supposed to in a timely manner. Andy even obtained a burial flag (on short notice) for my dad since he was a veteran. I went back to Andy 6 months later to ask him to transfer my father's ashes into a flag case urn that I had purchased elsewhere. Not only did he transfer the ashes for me (at no charge), he re-folded the flag for me several times until it was perfect (he insisted that it be perfect), and he helped me get the name plate on straight and evenly. Now my dad has a dignified resting place. It's a morbid business, but when you have to deal with it (as we all do sooner or later), Heritage makes it easier to get through with their professional service.
My husband and I have been associated with Heritage Memorial for the past three years. Our first contact was with Shirley Lain. She helped us make our final arrangements. We actualy met with her twice. The first time she gave us all the information we needed to make an informed decision and then second time was to make the final arrangements. Ms. Lain is so warm and caring. She is knowledgable in her field and makes sure she answers all your questions. Once we decided what we needed, so made it wasy to get everything completed. She also encouraged us to make sure our wills were in order. I highly recommend Shirley Lain and Heritage Memorial to anyone who would like to get all their final arrangements made in advance. Thank you for all you assistance in this matter.
We are always interested in hearing from the families that we serve. Please take a moment to let us know how well we served you in your time of need. We very much appreciate your feedback.